Once you have made your purchase, after choosing your products, completing the checkout process, and making your payment, you will receive a confirmation email at the address provided, proving that the purchase has been successful.

If you do not receive this email and have any questions, please contact us by calling or sending a WhatsApp message to +34 605 16 36 28 from 09:30 to 14:30, Monday to Friday, or by sending an email to pedidos@balakata.com, and we will reply as soon as possible.

If for any reason you wish to change or return your order, or if there has been an error, you can write to us on WhatsApp at +34 605 16 36 28. We will respond as soon as possible, and if the order has not yet left the warehouse, we will proceed with a refund.

If the order has already left the warehouse, you will have to wait for the product to arrive and then initiate a standard return, for which you will be responsible for the shipping costs.

If you have any questions about the status of your order, please contact us by calling +34 605 16 36 28 from 09:30 to 14:30, Monday to Friday, or by sending an email to pedidos@balakata.com. We will reply as soon as possible.

If you do not receive your order within the established timeframe or have questions about the order status, please contact us by calling or sending a WhatsApp message to +34 605 16 36 28 from 09:30 to 14:30, Monday to Friday, or by sending an email to pedidos@balakata.com. We will respond as soon as possible.