We ship nationwide (Peninsula and Balearic Islands) and internationally (European Union countries)

You can receive it at the address of your choice (home, work, etc...)

We cannot ship to any PO Box.

Delivery times depend on the type of shipping selected.

- Peninsula shipments (2 to 5 business days)

- Madrid shipments. (If we have the products in Madrid) You will have two shipping rates to choose from:

Express rate (we will send it to you the same day if the purchase time allows it)

Receive it next day rate

Standard rate (2 to 5 business days)

- Shipments to countries within the European Union (2 to 6 business days)

During holidays, sales, and/or promotions, delivery times may be longer than usual.

Shipping cost throughout the peninsula is €5.

The cost for the Balearic Islands is €10.00.

The cost in the European Union will vary by country.

DOMESTIC SHIPPING COSTS

Shipping costs are €5.

Except for ceramics, where shipping costs are calculated based on the weight of the order.

INTERNATIONAL SHIPPING COSTS

Shipping costs in the European Union will vary by country.

Outside the European Union, we process orders by quote, and any customs fees incurred will be borne by the customer.

Ceramics are not shipped outside of Spain.

If you have any questions, you can call us at +34 605 16 36 28 from 9:30 AM to 2:30 PM, Monday to Friday, and we will be happy to help you. You can also send us an email to pedidos@balakata.com or a WhatsApp to +34 605 16 36 28

After placing the order and selecting the corresponding home delivery address, we will send a shipping confirmation email (when your order is about to leave the warehouse), and the carrier will contact the recipient if there is no response upon delivery.

Our shipping company is instructed to do everything possible to deliver your package (2 delivery attempts, calling you by phone, etc.). If, for whatever reason, they are unable to deliver it or you are not home, please contact our BALAKATA Team by writing to pedidos@balakata.com.

If you prefer, you can call us or write to us on WhatsApp at +34 605 16 36 28 from 09:30 to 14:30, Monday to Friday, and we will resolve it for you.

Remember that you have 31 days from the date you receive the order shipment confirmation email to make a return.

To make a return, you have three options:

1) At the BALAKATA store: Visit our store at Calle Juan Bravo 22, 28006 (Madrid), on the corner with Núñez de Balboa. You can make a return or request a size or color exchange. In the case of a return, you will receive the refund via the same payment method used for your purchase within an estimated 4 to 10 days, depending on your bank.

2) Online:

To request a return, send an email to pedidos@balakata.com including your order number and the exchange or return you wish to make. The BALAKATA team will respond as soon as possible during business hours.

The refund will be issued once the product arrives at the store and its condition is reviewed.

3) You can access our returns portal, here, where we will automatically manage the pickup. The pickup costs will be deducted from your refund.

For any questions, you can also write to us at +34 605 16 36 28.

Refunds will be issued to the original payment method used for your purchase. Once processed, you will receive a confirmation email, and the refund will take between 4-10 business days to be completed.

 *Items must be in perfect condition and with the tags attached. Once we receive the product in store, we will proceed with the refund.

For any questions or issues, please contact: pedidos@balakata.com. If you prefer, you can call us or send a WhatsApp message to +34 605 16 36 28 from 09:30 to 14:30, Monday to Friday.

A gift receipt should have been included in your package, allowing you to return the item in-store. We will issue a voucher for the amount of the returned items, valid for one year.

If you know the buyer and prefer to return the product for a refund, you should process it as a normal return.

The customer is obliged to return the product in perfect condition, with original and intact packaging and labeling, suitably packaged in its original box and properly protected. The product to be returned must be in the same condition as it was received by the customer. In addition, the customer must return any other product associated with their order that was delivered to them or as part of a promotion.